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Engage your employees. Employees need to believe they are part of the bigger picture. Digi Store Builder Review Have at least monthly meetings. Communication, which goes both ways, is critical in ensuring your staff is involved in your business. Ask their opinion as well via a poll or survey. Follow-through with ideas they suggest. Finally, reward employees who have done exceptional work. For those struggling, give them the tools to learn and stay motivated and interested in being a dynamic part of your organization.
eXpect only the best from your employees and give only the best to your customers. In time, customers will eXpect you to continue to provide that high level of customer service and will keep coming back if the continually receive it. "Off days" should not be acceptable even if short-staffed. Digi Store Builder Bonus Make every effort to ensure you customer receives consistently good service.
Congratulate and acknowledge good work from your employees. Workers who have a high morale and feel better about their job will provide better, more genuine customer service. You can congratulate them via a certificate hanging in the breakroom, time off, a luncheon, or just a simple pat on the back and "thank you of r a job well done!"
Evaluate your policies and procedures on a regular basis to ensure you do not have out-dated policies. Make sure your procedures are not too rigid and policies are not too lengthy and time-consuming. Digi Store Builder Bonus Be sure the policies remain relevant and continue to reflect the organization's mission to provide excellent customer service.
Listen to your customer. Being an active listener can mean the difference between retaining and not retaining your customer. Acknowledge the questions or concerns your customers have and then act upon them. Show your customer proof that you heard what he or she was saying. Digi Store Builder Thank them for providing feedback as it is a great tool to help grow and improve your business.
Look at your business with fresh eyes to see what your customer sees. Make sure your displays are engaging and dynamic, your voice mail message is up-to-date and accurate, and ensure your website and Facebook pages are up-to-date. Ask someone outside the business for his or her feedback on your establishment. Digi Store Builder Reviews Honest opinions from people you respect can help ensure your place of business is looking and sounding its best!
Engage your customer. Keep displays lively and challenge them to see what's new. Begin a frequent buyer or loyalty program. Creating "store dollars" where a customer earns a little extra when he or she shop with you or giving them a coupon for spending over a certain dollar amount can make a customer feel appreciated. Don't be afraid to ask them how you can service them better.
Never say "no!" When a customer wants something, find a way to give it to him or her. Given them alternatives can mean the difference between "yes" and having to say, "No." Ask them what else would satisfy them.
Treat your customer with respect. Digi Store Builder Review Acknowledge them when they are waiting for help. Thank them for choosing you. Ask to put them on hold. Thank them for holding. Be polite, and they will stay a loyal customer.


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